Privacy Policy

 

Effective Date: November 19, 2025

 

1. Introduction

Advocates for Community Health Volunteers of Kenya (ACHVO-K) (“we,” “us,” or “our”) is committed to protecting your privacy. We represent over 107,000 Community Health Promoters (CHPs) across Kenya. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, apply for membership, or donate to our cause.

By using our website or submitting your personal information, you agree to the terms of this policy.

2. Information We Collect

We collect information to manage our membership database, facilitate advocacy, and communicate with our partners.

A. Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you fill out forms on our website. This includes:

• Identity Data: Full Name, National ID Number (for membership verification), Date of Birth, and Gender.

• Contact Data: Email address, Phone number, and physical address (P.O. Box/Residence).

• Professional Data: County and Sub-County of operation, Community Health Unit (CHU) Name, year started as a CHP, and active status.

• Financial Data: If you make a donation, we (or our third-party payment processors) collect payment details. Note: ACHVO-K does not store your full credit card or bank account details on our servers.

B. Non-Personal Information

We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, and browsing behavior (pages visited). This helps us improve our website’s performance and user experience.

3. How We Use Your Information

We use the data we collect for the following specific purposes:

• Membership Management: To verify your identity as a Community Health Promoter, process your membership application, and coordinate activities with your specific County Chapter.

• Advocacy & Policy: To aggregate demographic data (e.g., “We represent 5,000 CHPs in Turkana”) to influence policy and legislation like the Community Health Service Act Bill. We do not share individual National IDs with the government without your explicit consent.

• Communication: To send you newsletters, updates on training opportunities (like the AIM initiative), and invitations to county forums or workshops.

• Donation Processing: To process your financial contributions and send donation receipts.

• Security: To detect and prevent fraud or unauthorized access to our systems.

4. Data Sharing and Disclosure

We respect your trust and do not sell your personal information. We may share your information only in the following circumstances:

• County Chapter Leaders: Your contact and professional details may be shared with the ACHVO-K Chapter leadership in your specific county to facilitate local coordination and networking.

• Service Providers: We may share data with trusted third-party vendors who help us operate our website, process payments (e.g., M-Pesa integrations), or send emails. These parties are bound by confidentiality agreements.

• Strategic Partners: We may share aggregated, anonymized data with partners like the Ministry of Health or the Community Health Impact Coalition (CHIC) to demonstrate our impact.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under the Data Protection Act of Kenya, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Request that we correct any inaccurate or incomplete data (e.g., if you change your phone number or CHU).

• Erasure: Request that we delete your personal data (“Right to be Forgotten”), subject to legal retention requirements.

• Opt-Out: Unsubscribe from our marketing or newsletter emails at any time by clicking the “unsubscribe” link in the email.

To exercise these rights, please contact us at info@achvok.org.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., partners or news sites). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated “Effective Date.”

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Secretariat:

Advocates for Community Health Volunteers of Kenya (ACHVO-K)

• Email: info@achvok.org

• Phone: +254 725 666 281 | +254 712 739 085

• Address: P.O. Box 30108-00100, Nairobi, Kenya